Contacting us
Phone 08-8332 3778
Fax 08-8332 3978
But email is always preferred.
Health professionals: please use Healthlink (EDI drconway)or email.
Please use this contact form if you do not know our email address:
When you use the contact form, our automated reply will include our email address.
Please save our email and phone number in your address books/contacts list.
This will ensure you do not miss our calls and emails. We only contact you for important and necessary matters and use email for bookings and account matters.
Our reception team will respond during our business hours.
Emails and voicemails will be responded to as soon as possible within business hours. When emailing, our system confirms receipt of your email with an auto-reply. Our team may email or phone you, or may enter your request or update in your provider’s task or correspondence review lists.
Our phones are busy; please leave a detailed voicemail or email us
Our phones are often very busy, so please leave a detailed message if we can’t answer straight away. Voice mails are transcribed and sent to our email inbox, where they are immediately visible. We monitor the voice and email inbox and respond quickly, usually within a few hours.
We may respond to a voicemail by email if appropriate.
We do not call back if no message is left.
New Patient Inquiries
If you are seeking an appointment for your child as a new or returning patient (2+ years), please read the New Patient Appointments section of the website, starting here.
To request a New Patient Appointment, please complete the Request Appointment Form.
Current Patient requests
For current patients needing medication forms or letters, management plan forms, script renewals, etc for provision outside an appointment:
Please use the appropriate form in the Request Forms section of this website.
Your provider’s policies; further information:
Health professionals: contact for correspondence, reports, and referrals:
Urgent appointments, requests, concerns, emergencies & after-hours:
Prosper Paediatrics is not an emergency facility, and the associated doctors are unable to provide urgent services.
The associated providers often consult part-time and have other professional responsibilities. Requests are managed, and appointments are offered as responsively as possible but not urgently. Your paediatrician or another associated paediatrician may be able to fit you in within a day or so for an urgent appointment. However, the providers may not be able to offer an appointment or provide a response straight away and are often heavily booked. In their professional discretion, they check results, their tasks (messages and requests) or incoming documents at a frequency they judge to be appropriate to their private practice and other professional and personal responsibilities.
SHOULD MY CHILD HAVE MEDICAL CARE? SHOULD THEY HAVE URGENT CARE?
Page 61 of your child’s Blue Book lists some signs of health problems warranting medical assessment.
Our website provides some links to resources and information for parents about various concerns and to help them assess the need for health care or urgent health care. Go here to find information about a range of resources and information.
YOUR GP
We may recommend that you see your GP, who is often better able to fit an urgent appointment into their schedule. Your GP is well-equipped and trained to assess the urgency or seriousness of a presentation. Your GP will be able to advise your paediatrician of any concerns and may begin some investigations. Your GP can often provide some reassurance until you can see the paediatrician.
CAVUCS (A WCH SERVICE)
CAVUCS (Child & Adolescent Virtual Urgent Care Service)- offers video consultation with paediatricians for children over 6 months of age. Details at: https://www.wch.sa.gov.au/patients-visitors/emergencies/virtual-urgent-care
CAVUCS is a service of the Women’s and Children’s Hospital.
CAFHS
Especially for assistance and guidance on common health and feeding issues, as well as developmental checks in infants and young children. Contact details for CAFHS are available here.
YOUR NEAREST PAEDIATRIC EMERGENCY DEPARTMENT
If you believe your child is seriously unwell, you should call an ambulance or take them to your local paediatric emergency department. At the ED, a very sick child can be assessed and have all the tests, scans and treatments needed urgently.