Contacting us
Phone 08-8332 3778
Fax 08-8332 3978 (not recommended)
Email (preferred).
Please use this contact form if you do not know our email address; our automated reply will include our email address.
Health professionals: please use Healthlink (EDI drconway) or email.
Please save our email and phone number in your address books/contacts list.
This will ensure you do not miss our calls and emails. We only contact you for important and necessary matters and use email for bookings and account matters.
Our reception team will respond during our business hours.
Emails and voicemails will be responded to as soon as possible within business hours. When emailing, our system confirms receipt of your email with an auto-reply. Our team may email or phone you, or may enter your request or update in your provider’s task or correspondence review lists.
Our phones are busy; please leave a detailed voicemail or email us
Our phones are often very busy, so please leave a detailed message if we can’t answer straight away. Voice mails are transcribed and sent to our email inbox, where they are immediately visible. We monitor the voice and email inbox and respond quickly, usually within a few hours.
We may respond to a voicemail by email if appropriate.
We do not call back if no message is left.
New Patient Inquiries
If you are seeking an appointment for your child as a new or returning patient (2+ years), please read the New Patient Appointments section of the website, starting here.
To request a New Patient Appointment, please complete the Request Appointment Form.
Current Patient requests
For current patients needing medication forms or letters, management plan forms, script renewals, etc for provision outside an appointment:
Please use the appropriate form in the Request Forms section of this website.
Your provider’s policies; further information:
Out-of-hours, urgent or emergency concerns?
Prosper Paediatrics and its associated Providers are unable to offer urgent or emergency care.
For more information and resources for paediatric concerns