Opening Hours:

Normally between 9.00 am to 5.00 pm Monday to Friday

  • our digital shared Reception can be contacted by phone and email.

  • our Toorak Gardens rooms are open.

    • but our North Adelaide rooms are usually only open when providers are consulting, so check on the phone before dropping in there.

We are closed on Saturdays, Sundays, Public Holidays and between the Christmas and New Year Public Holidays.

Contacting us

Email: We prefer and recommend the use of our admin email and applicable online forms

CONTACT FORM (or use EMAIL)- this is preferred


Phone 08-8332 3778

Fax 08-8332 3978

Our phones are often very busy, so please leave a detailed message if we can’t answer straight away. Voice mails are immediately transcribed and go into our email inbox, where they are immediately visible. We monitor the voice and emails in the inbox and respond quickly, usually within a few hours.

We may respond to a voicemail by email if appropriate.

We do not respond if no message is left.

Email to our admin

Email is preferred for most communication such as booking matters and requests, as well as for providing documents such as letters, reports, and uncomplicated results where appropriate.

Please save our email and phone number in your address books/contacts list.

This will ensure you do not miss our calls and emails, as they will need your prompt response or will be about important matters such as appointments.

Further information about your provider’s policies is provided

  • HERE, about Communication and Contact Policies.

  • HERE, about privacy and your personal and health information.

  • HERE, about the Trust and Respect needed for any contact, communication and engagement with Prosper Paediatrics or any of its associated doctors.


Health professional contact for correspondence, reports, and referrals:

  • Secure Messaging (only) is strongly preferred for all patient-specific correspondence:

  • Healthlink EDI (drconway) -best and free to GPs

  • Argus (prosperp@argus.net.au)

  • Medical Objects (XP5065000QR) or use the Doctor Recipient's Provider Number

  • ReferralNet (GEN11508) or use the Doctor Recipient's Provider Number

  • Postal Address: If secure messaging, fax or email are not possible, please post to the doctor at PROSPER PAEDIATRICS, 120 KENSINGTON ROAD, TOORAK GARDENS SA 5065.

  • If necessary and Secure Messaging is not possible, please send correspondence to our admin email address or use our contact form.

  • More information is provided for health Professionals regarding professional correspondence and for New Patient referrals.

For families,

Please click on the following link for information about New Patient inquiries and to submit an appointment request -

Information & how to request a new patient appointment
The Comunications & contact policy-requests, consultations, resutls etc

Urgent appointments, requests, concerns, emergencies & after-hours:

Prosper Paediatrics is not an emergency facility, and the associated doctors are unable to provide urgent services.

The associated providers often consult part-time and have other professional responsibilities. Requests are managed, and appointments are offered as responsively as possible but not urgently. Your paediatrician or another associated paediatrician may be able to fit you in within a day or so for an urgent appointment. However, the providers may not be able to offer an appointment or provide a response straight away and are often heavily booked. In their professional discretion, they check results, their tasks (messages and requests) or incoming documents at a frequency they judge to be appropriate to their private practice and other professional and personal responsibilities.

SHOULD MY CHILD HAVE MEDICAL CARE? SHOULD THEY HAVE URGENT CARE?

Page 61 of your child’s Blue Book lists some signs of health problems warranting medical assessment. 

Our website provides some links to resources and information for parents about various concerns and to help them assess the need for health care or urgent health care. Go here to find information about a range of resources and information.

YOUR GP

We may recommend that you see your GP, who is often better able to fit an urgent appointment into their schedule. Your GP is well-equipped and trained to assess the urgency or seriousness of a presentation. Your GP will be able to advise your paediatrician of any concerns and may begin some investigations. Your GP can often provide some reassurance until you can see the paediatrician.

CAVUCS (A WCH SERVICE)

CAVUCS (Child & Adolescent Virtual Urgent Care Service)- offers video consultation with paediatricians for children over 6 months of age. Details at: https://www.wch.sa.gov.au/patients-visitors/emergencies/virtual-urgent-care

CAVUCS is a service of the Women’s and Children’s Hospital.

CAFHS

Especially for assistance and guidance on common health and feeding issues, as well as developmental checks in infants and young children. Contact details for CAFHS are available here.

YOUR NEAREST PAEDIATRIC EMERGENCY DEPARTMENT

If you believe your child is seriously unwell, you should call an ambulance or take them to your local paediatric emergency department. At the ED, a very sick child can be assessed and have all the tests, scans and treatments needed urgently. 

Information about Paediatric Emergency Services