New Patient Referrals & the Intake Process
We ask that you read the information provided in this section of the website and follow the appropriate links for more details.
Intake is being managed under severe capacity constraints, with no funding and families should expect the intake process to take some time. Please be patient, and email if you require updates, rather than phone. The intake process is detailed, and all needed information is provided, here:
The use of email for essential communications, online information, and request forms will be an ongoing feature of your engagement with your provider and their reception team at Prosper Paediatrics. This approach allows us to provide excellent services on behalf of the associated doctors, cost-effectively, efficiently, accurately, and consistently. Together with the referral requirements, it helps providers keep their books open and care for as many children as possible.
Intake Process for New or Returning Patients
1) Obtain the Referral(s).
You obtain one or more valid medical referrals, each addressed to an associated provider by name or their specialty.
Provision of a referral is your responsibility. We do not recommend faxing. We recommend that referrers send referrals
via Healthlink or
email the referral to you so you can forward it to our email address.
For more information about referral requirements and recommendations, please go to:
2) You complete a Request Appointment Form.
The Request Appointment Form provides us with the necessary details about the referral, the patient’s name, phone number, and email address. If the referral is to a paediatrician, the form allows you to ask other associated paediatricians to consider the referral. Please review the wait time information (link below) when considering which paediatricians to nominate.
When you submit this Form, you will receive a reply that includes our email address. Please
Save this address in your contacts.
Email us a PDF of the referral.
3) Time -from several to many weeks.
Time is needed to administer the process and for the provider(s) to consider the referral for acceptance or decline. Capacity and funding constraints may cause substantial delays of many weeks.
Please do not phone. You are welcome to email us to check on progress, if the referral has been received, accepted or declined.
4) We advise the outcome by email.
We will endeavour to advise you of the outcome, but capacity constraints may cause long delays.
If an associated doctor accepts your child’s referral, you will be offered either
an appointment or
a place on the provider’s wait list for an appointment.
The associated specialists have cancellation lists and may bring forward appointments where possible, at their discretion and provided their private practice continues. Priority is given to referrals triaged as more urgent.
If we cannot offer an appointment immediately, we may place your child on a wait list until current capacity constraints allow appointments to be offered.
5) You accept or decline the offer.
You can accept that offer (of an appointment or waitlist place) by completing
Your full consent to all policies and
A demographic form for your child.
But, only accept an offer, if you are happy to consent to the providers’ fees and policies and accept that there may be a significant wait.
The Associated Providers’ policies, about fees, bookings, fees and cancellations, privacy, respect and trust and other matters are summarised here:
Wait times for appointments and Cancellation Offers
There may be a wait of many months, especially if the provider has not triaged your child’s referral as urgent. Appointments may be offered at short notice.
Cancellation Lists are carefully managed to avoid wasted appointments. Cancellations are re-allocated as quickly as possible.
Notice of cancellations can be short, sometimes as little as 24 hours. Please ensure you understand the Appointment and Cancellation Offer Procedures. Families wanting to secure an earlier appointment should aim to be contactable and as flexible as possible.
Other or concurrent Referral Options:
While you wait, a concurrent referral or care pathway may be appropriate. Discuss with your GP referral to allied health providers or other subspecialists. Further information is linked here: