The Booking Email

We send families a Booking Email each time we book an appointment.

This email may advise an offered appointment. You will need to let us know that you can accept that offer within a certain time.

When an appointment is confirmed and booked we send an email to show that.

The email shows

The appointment details:

Your child’s name, what time, with which doctor, and where the appointment is located.

Your child’s referral status and expiry date so you can see when you will need a new referral.

Valid Referral & Rebates

To access advised Medicare rebates, you must ensure you have provided a current and valid referral. Further information is provided on the website via this link:  Medicare valid referrals.

{{YOUR CHILD'S REFERRAL IS CURRENTLY INVALID and we recommend that you ask your GP to correct this. To ensure the referral is corrected to meet Medicare requirements, and to allow you to claim the advised rebate, we have asked your child's referrer to }}{{personally sign the letter or send it instead by Secure Messaging}}

{{to address the referral to a paediatric specialist by their name or to address the letter to a doctor of a specific specialty (eg Dear Paediatrician or Paediatric Neurologist or Paediatric Endocrinologist or Speech Pathologist or Dietitian etc.)}}{{date the referral}}

{{include the referrer's provider number}}

{{provide a clinical reason for the referral}}.

Your child must attend their appointment.

Your child must attend their appointment for Medicare claiming and clinical reasons, including on video. They must be present, participate, interact as much as possible and be observable for at least half the appointment duration and sometimes for up to 45 minutes. 

Your Provider's Fees

Your provider's fee schedule is available via this link: https://prosperpaediatrics.au/your-providers-fee-schedule

Fee Increases: The fees may later increase in line with cost increases and at least yearly. 

Payment in full is due immediately following the appointment.  Our Fee Payment Policy has further details.

Cancelled or non-attended appointment fees: Fees are charged if notice is less than 16 business hours. 

Further information is provided on our website​ at Bookings, Cancellations & Fees Policy.

Location: maps, pictures & information are shown on the website at Prosper Paediatrics clinic locations.

Appointment changes

Location:

This currently scheduled location is shown above, but may change, so please check any further Booking Emails that are sent. 

Appointments should be changed to video if your doctor agrees this will be clinically useful and appropriate, instead of being cancelled at short notice, when

  • The patient or parent is unwell with an infectious illness but well enough to be observed, present and participate as needed in a Video consultation

  • The provider is unwell with an infectious illness or otherwise needs to consult by video.

  • For any other unexpected reason that prevents the patient from attending face-to-face.

If a Video Appointment is booked, please

Possible cancellation, rescheduling or delay of this appointment.

Appointments, especially those with longer wait times, may be unexpectedly delayed or cancelled later by the provider.

In this circumstance, other associated doctors may be able to offer an appointment, but there may be further delay, or an appointment may no longer be possible. 

Unexpected situations, such as illness or the closure of their private practice, may require cancellation or delay.  

An earlier appointment may be offered, sometimes at very short notice, especially if your child's needs have been triaged as more urgent. It is important to understand all the information provided in this email and to be ready if that offer is made.  For more details, see the Cancellation List Procedure Information (https://prosperpaediatrics.au/cancellation-offer-procedure)

Please ensure you remain readily contactable and read our emails, SMS and any linked online information.

We only communicate with you for essential reasons. Please read, keep and review all emails and SMS carefully, respond as requested and respond to our phone calls.

Please enter your appointment in your calendar, diary or planner and save the Booking Emails.

Appointment preparation & attendance requirements:

Consent to Policies: 

Please review and consent to the policies when starting a new referral or at least every year during the continuation of your healthcare relationship with your doctor at Prosper Paediatrics.

Your provider's policies are summarised and also individually detailed on the website menu "Policies".

The Consent to Policies Form is at www.prosperpaediatrics.com.au/consent-policies.

Update your child's Demographic File if any changes, including a change of GP, by 

  • The Demographic Form (https://prosperpaediatrics.au/patient-demographic)

  • or notifying us by email {{- your child's Demographic File is attached for you to check}}

Requirements for attending the appointment (detailed on website (Appointment Attendance Menu) include:

  • If your child is seven years or younger, please bring your child's BLUE BOOK (health record).

  • Arrange for both parents to attend if possible, or otherwise share information in accordance with joint parental responsibilities.

  • Manage your child's behaviour in accordance with our requirements and, if needed, organise a carer to help supervise your child.

  • Please do not bring food, drinks or loud games into the rooms.

  • Practice hand, cough and other hygiene behaviours to limit viral transmission risks.

Please don't bring viruses into the rooms.

If you or your child is ill on the day of the appointment or has suffered gastrointestinal symptoms in the previous 48 hours, please contact us before attending.  Illnesses such as Influenza, Gastroenteritis, Bronchiolitis, RSV and COVID-19 can pose very serious risks, especially to infants, small children and other immunocompromised people who may be exposed in the practice. If providers become ill, care for babies and children can be disrupted. Your doctor may require you to attend via Video or reschedule, or they may wish to make special arrangements to minimise the risk of viral transmission to others during the appointment.  Video appointment details are set out above, under "Appointment Changes- Location".

Please contact us if you have any concerns or questions. 

If the phones are busy, please leave a voicemail with your child's name, and staff will respond normally within a few hours.​ Email or a detailed voicemail allows us to respond effectively and quickly, including for urgent messages. Our receptionists work together as a team on a shared virtual reception. In working to help you achieve a productive and helpful engagement with your provider, keep fees manageable, protect the sustainability of our services ​and avoid unnecessary delays and disruptions, your cooperation and support are needed and greatly appreciated.