Requests for copies of your child’s record of care

Associated providers are encouraged and facilitated to copy their letters to parents via email. Most do this routinely when sending them to the GP or other specialists. Unless families opt out, letters and reports are uploaded to your child’s myHealth. Providing an additional copy of the records or any documents is an additional service, and fees are charged for such requests. Written consents are required, and additional verification may be needed if the patient is aged 16 or older, or where the records are to be provided to a third party. Please submit your request using the online Request Form.

We usually recommend sending copies to the patient's (or the parents’) email address as the simplest and lowest-cost solution. You can then provide these to third parties as you see fit. If you require us to send the document copies to a third party, or if the patient is aged 16 or more, there will be additional fees and steps in the process to ensure proper consent and privacy.

Please phone to pay the invoiced fee or send a copy of the bank transfer to us by email. Once payment has been receipted and any needed consents are verified and filed, we will send the copies by email.