Video Appointment Agreement

TECHNICAL preparation:

• Using a laptop or computer and monitor where possible, is strongly recommended.

• If a mobile is used, older adolescent patients should hold the mobile device.

• Check your device and internet connection. Coviu, our Video Appointment platform, provides a one-click test to check that your device and connection are set up properly before your appointment at tools.coviu.com/precall/.

• In our experience, desktops and laptops with webcams work best, but families can get by with an iPad or smartphone if necessary.

• Ensure you allow access to your camera and microphone when prompted (on your computer or mobile).

• Visit the Video Reception a day or so before your appointment to test your connections, familiarise yourself and say hello to our receptionist.

TECHNICAL advice for during the appointment:

• CLICKING THE “HIDE LOCAL VIDEO” helps your child (and you) participate in the conversation naturally. The “local video” window is the one that shows how you look to the doctor.

• Enter the Video Appointment Reception at least 10 minutes before your appointment to ensure you can set it up and speak to our reception staff.

  Trouble-shooting: Ask staff for help; AUDIO troubles can be overcome by using your phone for the sound while the video runs on your laptop or another device with the microphone off, or if it really is bad (it happens occasionally), staff can organise a Google Meet link instead.